What are World Class Inspections™?
World Class Inspections™ is a level of achievement that dealerships can attain in their service departments that is based on specific vehicle inspection measurement process. As part of the World Class Inspection program, service departments are ranked with a Bronze, Silver, Gold, or World Class status. World Class Inspections are achieved through rigorous measurements related to: implementation, training, hardware, the EDGE measurement system, software tools and field support.
Implementation/Training: Revamped processes and training are required to set a solid foundation for World Class Inspections. MPi uses a 4 pronged approach based on the proven John Wooden teaching methodology of Explanation, Demonstration, Imitation and Repetition.
The training offered includes offsite "Super User" and process development workshops, Web-based training classes with post testing for all users as well as in-dealership coaching and on-the-job training.
Hardware: Dealerships may be required to upgrade infrastructure and user devices. MPi offers a full suite of equipment that supports the World Class Inspection process including rugged technician laptops, high speed duplex laser printers and high speed wireless networks.
Measurement: MPi has isolated the key measurements which enable management to control this process. The World Class Inspection measurements include:
- Electronic inspection forms
- Built-in specifications
- Smart inspection technology
- SA treatment plan for completing customer estimate
- Full color customer Know Your Vehicle™ report
- Good part, bad part pictures and descriptions
The World Class Inspection system helps increase shop throughput. For this reason tools to help improve technician efficiency and productivity are an important part of the package. The EDGE software includes a "one of a kind" service information and diagnostic tool with the exclusive Knowledge Cluster Technology, (patent pending) to speed up diagnosis and repair.
Service departments using this tool have seen:
- 80% reduction in time required to locate needed information
- 35% increase in productivity that can add up to 1.5 hours of additional capacity per technician per day
- Increased repair quality and fixed right statistics
Support: MPi has invested in a field support organization to assist dealers with the ongoing management of the World Class Inspections process. The support includes regular scheduled visits from an inspection process expert to help ensure that processes and correctly adopted and that long term success is achieved.
What is EDGE™?
MPi’s EDGE™ is a comprehensive vehicle inspection solution complete with OEM diagnostic and repair information, and real-time metrics, measurements and processes to help service departments increase customer pay profits. EDGE is proven to significantly deliver increased customer pay repair sales and improved technician efficiency, productivity and quality. EDGE functionality is delivered to technicians in their bays utilizing tablet computers and wireless technology. MPi customers are realizing benefits that include averaging $125 to $175 in upsell per vehicle inspection, and increased technician productivity by over 37%.
How will MPi’s EDGE™ increase my profitability?
By improving technician productivity, reducing Service Information (SI) look-up time and increasing CP repair sales.
How soon will I start seeing a return on my investment?
Once proper training has been completed, MPi’s EDGE™ Certified Dealerships can start seeing an immediate return on their investment.
Will my technicians embrace it?
Without a doubt! Here’s what one of our customers had to say, “Our technicians have definitely embraced using EDGE in their daily work routine. In fact, they won’t work without it. Auto Technicians in general aren’t receptive to change very well. When we first introduced EDGE to the techs they were initially reserved about it. However, I can sincerely say that once they saw the software they were so impressed with it that they volunteered to buy their own laptops. I’ve had no technician tell me this investment was a mistake. In fact it’s been the opposite.”
Gus Briones, GM of Quebedeaux Pontiac, GMC, Tucson, AZ.
How does EDGE™ improve my fixed operations?
EDGE™ provides standardized procedures and quick access to SI. “Every vehicle inspected the same way every time.”
How much does EDGE™ cost?
Our pricing is customized to fit your dealership needs. Depending on your configuration, your service fees could range $1800 to $8000. For more information please contact an EDGE sales representative at (800) 997-1674 ext. 6 to schedule an onsite meeting.
Do you have purchase and lease options?
MPi offers both a purchasing and leasing agreement for your convenience.
Typically how long does it take to install the system in my dealership?
Our installation process generally requires 60 days.
How does it work?
MPi’s EDGE™ is the culmination of more than a decade of research around the productivity issues facing service and repair technicians. Initial studies have shown that technicians who use EDGE™ fix vehicles better and faster. The patent-pending tools and techniques in EDGE™ cut “comebacks” in half and improve technician productivity by more than 37%. MPi achieves this through patent-pending Knowledge Streaming® algorithms – which deliver the right information directly to the technician in the repair bay. In fact, MPi’s wireless productivity support system reduces the time technicians take to acquire the knowledge required to repair a vehicle by 80.4%, and reduce the number of steps required to find the information by a factor of up to 20 to 1.
MPi’s World Class Inspection Program system is the first to “systematize” the process of developing a customized Treatment Plan for an individual car. This comprehensive Know Your Vehicle™ Report combines information obtained from physical inspection, scheduled maintenance recommendations, missed maintenance activities, recall notices and technical support bulletins. Initial studies show that approximately 15% of the consumers bringing their cars in for service will want this comprehensive inspection service. The average customer pay repair up-sell average is $125 per inspection.
MPi’s World Class Search™ is the first to marry diagnostic information from an automobile's onboard diagnostic system with customized and highly structured repair information based on content received from each manufacturer. The system then walks the tech step-by-step through the correct diagnostic and repair process via a highly intuitive interface. This system is delivered on a wireless, tablet-PC platform reaching technicians in the repair bay.
Overall, MPi's innovative solution has the potential to achieve a 30-40% improvement in the profitability of the $100 billion annual spent on professional automotive repair in the United States.
Do you offer marketing and training resources?
Yes. MPi has a comprehensive training program designed for your Fixed Operations to ensure that you are financially benefiting from your investment. MPi has a dedicated Customer Service team available 24/7 to help with any questions, challenges and marketing issues that arise.
Who are your competitors?
Currently MPi has no direct competitors that can be named. Due to our unique, one-of-a-kind solution, MPi’s patent-pending technology is unmatchable by any other technology providing companies in the marketplace.
What industries are using EDGE™?
MPi’s core KnowledgeStreaming™ technologies have been perfected by MPi’s founder Kevin Rogers in projects over the past decade for a variety of applications including automotive, aeronautical, defense, marine, and medical industries.
If I’m interested in your services, who can I contact?
What is your general contact information?
MPi
3058 E. Sunset Road Suite 113
Las Vegas, NV 89120
(800) 997-1674 phone
(800) 317-1674 fax