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- "MPi Technology, Processes Boost Customer Pay Profitability"
June, 2010
- "Key Secrets to Customer Pay Succes"
, David Boyle
April 19, 2010
- "Frontline Ready: Interview with Les Silver"
, Les Silver
April 14, 2010
- The "Prime Item" Myth
, Les Silver, Dealer Marketing Magazine,
September 2009
- A Survival Strategy for Dealers
, David Boyle, Fixed Ops Magazine,
April 2009
- Understanding Staff Performance
, Les Silver, Fixed Ops Magazine,
January 2009
- Fueling Fixed Ops Profits
, Les Silver, Dealer Marketing Magazine,
November 2008
- Green Inspections Aren't
A Fad; They're A Real Profit Center, David Boyle, Auto Dealer Monthly,
October 2008
- Change How You Interact
with Service Customers, David Boyle, Auto Dealer Monthly,
September 2008
- Vehicle Inspections:
The Service Department's “Free Throw”, Les Silver, DFO Magazine,
September 2008
- Fueling Fixed Ops Profits;
Q & A, Les Silver, DFO Magazine,
August 2008
- Fueling Fixed Ops Profits;
Are You Using The Performance Improvement Pyramid, Les Silver, DFO Magazine,
August 2008
- Q & A With Les Silver
, Dealer Digest Daily, July 2008
- The Strong Service
Chain, Warnock Dodge Chrysler Jeep, Auto Dealer Monthly Magazine,
April 2008
- The Dish on Service, Les Silver, Fixed-Ops Magazine, November 2007
- World Class Inspections
Boost Customer-Pay RO Dollars, Part 2, David Boyle, DFO-magazine,
December 2007
- World Class Inspections
Boost Customer-Pay RO Dollars, Part 1, David Boyle, DFO-magazine,
August 2007
- Hours
Per Repair Order? a Tragically Flawed Measurement Part 2, Les Silver, DFO-magazine,
June 2007
- Hours
Per Repair Order? a Tragically Flawed Measurement Part 1, Les Silver, DFO-magazine,
April 2007
- Phase in Higher Profits, by Les Silver, Fixed Ops Magazine,
April 2007
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